Stop touting 10-18 years of service and start responding to customers!
**UPDATE 6.27.21** - Refund received. No apologies. No explanations. No "we are working on improving customer service" or "we are taking steps to avoid the issues people are complaining about". I'm changing my review from one star to two, only because they followed through with a refund. I'll repeat this to the company: Communication is your friend! Let us know what's going and give us the ability to reach you, and I guarantee these one star reviews go away. ***ORIGINAL REVIEW*** You guys keep touting that you've been in business for 10+ years, and 18 years, etc. How about spending some time/money/effort on customer service? And preferably people that don't have crying babies in the background. I placed my order and attempted to use your locator to find acceptance locations. Your list is out of date since Covid began. You have libraries, county offices, state offices, still on that list. I called in, waited 40 minutes, and the lady (with the baby), said she would find me a location that actually had appointments available. After another 20 minutes, the call dropped. You think she called me back? Nope. Not a word. I finally found a post office on my own (2 hours from home) that handled acceptance. And the USPS service has heard about you guys and the poor service and would NOT accept a third-party application to you! I had to process it with them directly, so now I'm stuck waiting 10-12 weeks, or whatever the time frame is. I GUARANTEE you if you actually responded to emails, chats, or phone calls, in a timely fashion, you'd have a lot fewer "1 star" reviews on here. You have ONE 4 start review in months, doesn't that tell you something about what you need to focus on? HIRE CUSTOMER SERVICE STAFF! P.S. I requested a refund. No luck so far. I'll wait a few more days then contact my bank.