AirAsia’s scam flight credits
I originally booked flights from Perth to Thailand with AirAsia (2020). Then COVID happened, the flights were cancelled, and after several months I finally received travel credit. The credit was still valid until 2027, so I planned to use it in 2026. Unfortunately, AirAsia has since removed all meaningful options from Perth that can be booked using the travel credit. The remaining options seem to require travelling to other countries or states first, and then flying to very limited destinations that are hardly tourist destinations... nothing comparable to the original Perth–Thailand flights I paid for. At this point, it honestly feels like a strategy to avoid refunding customers their money: technically offering travel options, but making them so impractical and unrelated to the original booking that the credit is almost impossible to use. Trying to get help has been incredibly frustrating. The chatbot sends you around in circles, while email support keeps repeating the same unhelpful responses. After years of waiting, I’m now left with around $1,200 in credit that I cannot realistically use. Very poor customer service and an extremely disappointing experience. I would strongly recommend thinking twice before booking with AirAsia, especially when it comes to relying on their travel credits.