Walmart+ Customer Service Unacceptable
I am a 68 year-old senior on Social Security and I recently lost my part-time job. I have enjoyed a Walmart+ membership until just recently when it expired in July 2026. During June 2026 I called looking for a promotional rate to extend and was told there was a current promotion for 50% off the annual membership. The customer service representative told me to call back in July when my membership was expiring to take advantage and she was going to note everything on my account. When I called back in July, I was told the promotional rate was no longer available, the customer service rep gave me incorrect information about calling back, and they apologized telling me I could not get the promotional rate at that time. I called back a few days later and was told a new 50% off promotional rate would be available the weekend of August 8/9. That information was incorrect as well. I've made several calls speaking to both reps and supervisors, and no one has been able to help me. This is unacceptable to a longtime loyal Walmart customer such as myself. I followed the process as instructed but that doesn't seem to matter to anyone.