A Terrible Experience !!!
I recently travelled with China Eastern Airlines from Istanbul to Sydney (Booking Ref: EWVJ9U, Flight MU704 on 06/09/2025). Along with my co-passenger, we had a 15-hour layover in Shanghai. Despite it being standard for international airlines to provide hotel accommodation for layovers longer than 8 hours, China Eastern offered no support whatsoever. 🔹 At Istanbul check-in, the duty manager claimed he had no idea about accommodation and told me to “check at the airport.” 🔹 In Shanghai, after 2 hours of asking at multiple desks, staff either denied knowledge or made excuses. One even said I should have uploaded details to the App 24 hours earlier—though our tickets were issued three months ago and the airline itself arranged this long stopover! 🔹 After a 10-hour flight + 2 hours of chasing staff, I had no choice but to pay for my own hotel. Honestly, I’m shocked at how a so-called international airline handled this. No responsibility taken, no solutions offered—just passengers left stranded.