I wish I could not put any stars!!!
I wish I could not put any stars!!!! I ordered a book bag and a duffle bag for the first time from this company. I will NEVER do that again. First of all, you can only communicate via email. The company is based in China, therefore, it took 3 weeks to get ONE of the bags. My daughter wanted the book bag for school, but we are STILL waiting to receive. I emailed them to tell them to cancel the other bag BEFORE it was shipped because they informed me it would be an additional 2-6 weeks to get the book bag. Each time I emailed them, they never responded with my request to refund my money for the other bag until it had already gone out for shipping. Then, their response was...it has already been shipped so we cannot offer a refund. My last email went unanswered when I said I would report and contact my credit card company. BUYER BEWARE.....BUYER'S REMORSE!!!