Illogical customer service agents
I purchased a train ticket, on the bottom of my receipt 10% cashback in uber credits displayed. - I shared the screenshot of my purchase as proof I received 5% - I contacted customer service they didn't even understand what my issue is, thought it was about pricing.... they said sg about the purchase value being correct then closed the case, I was unable to reply.... Figured it was a one off, tried again, this time they concluded sg different, asked me to reinstall the app.... But of course why would it solve the problem when they owe money (uber point) Reinstalling the app doesn't help... Sadly, Current Uber customer service is unable to process information, yet alone resolve it.