Poor Customer Support for the Cearvol WAVE…
Placed an order for the Cearvol WAVE hearing aid directly from the company store. Shipped promptly. However we had problems right out of the box - problems establishing a Bluetooth connection with my iPhone, and no sound during the hearing test from the right ear bud. Customer support initially responded via email, and after trying to use the hearing aids a second time they still did not function properly and were difficult to use. After having them for 4 days, I asked to exercise my right to return the product within the 45 day return window per their return policy. They stopped responding to my multiple emails on my return authorization request and never returned my phone call on the matter. Customer service has been evading my return requests. I have since disputed the charge with my credit card company. Perhaps I was sent out a rare bad unit, it happens. However there is no excuse for terrible customer support.