Customer service experience
I was looking online to help my future wife with bridesmaids dresses as we're on a limited budget and struggling. The dresses looked okay so we decided to order 3 swatches (£4.99 for shipping). The day after ordering I noticed on their site they had more colours that would have been more what we wanted so emailed them to change one, they were really helpful the colour I asked for didn't exist so waited until I found the right colour. In that time we'd found dresses we were happy with from next, I emailed them asking to cancel and the £4.99 refund was in my bank next working day. I guess everyone has mixed experiences but they were really helpful and kind to me