This service is a straight up scam
This service is a straight up scam! I purchased the guidance for one question that was confusing the way it was written, but I had completed it correctly. Whether you need help completing the form or not, your money is taken. Instead of telling me that I didn't need the service because I completed everything correctly, you get a message that says, "your guidance/support has been delivered..." and the chat turns off. Huge waste of money. The service is for people who cannot read at all and it should state that. To take somebody's money when they didn't need the service is a scam in my opinion. Also, when asking a question it took days to get back a reaponse. My question was to ensure I understood what I wrote down was accurate in a particular field that was confusing to understand. The service can be improved by simply letting people know if they cannot read, then they should use it. Or, if you pay, but the form is completed accurately at first review, then there's nothing to charge anybody for. Be honest in your service and don't rely on the fear of clients getting something wrong on the forms to make money! It's best for people to use AI when they come to a question they don't understand so they can save on the guidance fees. I was very disappointed on how this business relies on making money by telling you, "any little error would including punctuation can get your forms denied..." This is a joke and can easily be done without the "guidance" fees.