Won’t honour the claim after providing everything I’ve been asked
I am a gold trader, I sell via website and advertise on marketplaces to increase our reach. We’re not a big business but have used this service thinking we’re covered. The parcel contents was £6,690. I used a photo from our Facebook advertisement for “proof of item shipped”, the company has digested this information as it was sold there. I told them it was sold via our website. So from now they’re trying to not honour the claim because of this incorrect information which they have twisted into fact. Do not use this company as it’s useless, a waste of money. I’ve recorded the items being packed and sealed. They were sent in hard rigid cardboard boxes and special delivery was used. I will be opening up a claim against this company for the cost of £6,690 since they won’t honour the service, even though all terms and conditions outlined by the company were followed. Please don’t waste your money and avoid. All documents were provide which were asked for. My identity was authenticated, but the individual whom I brought the good from doesn’t want to share there information publicly. The last I heard from you was in December until I messaged on the dashboard few days ago to which the reply were “we’re waiting to here from out insurer”. So the insurance company as its insurance company for permission to honour a true claim. I’ll happy share the information I’ve share with someone who wants to use this company in the future. I’ve provided the shipping label, damaged to parcel bag, items missing are gold, gold is pretty easy to value since it’s off the live market. I’ve provided bank transfer screenshot. It’s black and white. I’ve brought goods, insured them for the value I paid. Some have been lost due to damage to the parcel. Take what you will from their reply but it’s reads its self.