Two months and no aligners yet
Two months and no aligners or smile projection yet. Slow process. Purchased an aligner package on June 22nd: It’s August 31st and I still do not have a settled smile projection. I called for an ETA 2 weeks ago and was told to check the app for an update on Saturday, as it would be finished by the end of the day. Communication and fulfillment are both weak and patchy, and not genuine. The person communicating through the smile projection disappears without completing the process. Help during impression was great, though a strong push to purchase retainers at that time and the truth is two months and I’m still waiting. Why would I trust to purchase retainers? - Get a solid ETA before paying anyone for aligners and ask where they are manufactured. I would recommend looking into other options before choosing this. Aligner32 offers complementary retainers for a year at the same cost for aligners remote / without dentist visit. Other brands of aligners with a dentist consult may process much faster. Wish I would have picked a different provider for aligners, and still waiting for a business I no longer like or recommend. Each time I reach a runaround or slack in customer care, I come here to remove a star or delete a five star review that was an incentive push, and no AlignerCo didn’t deliver on any incentive either. Imagine that.