I purchased a dress that unfortunately…
I purchased a dress that unfortunately did not fit. The item arrived while I was out of town, and I returned home on the fifth day of their seven-day return window. I contacted the company by email on day six to begin the return process and request the information needed to return the dress. The company initially claimed I was outside of the return window, which was inaccurate. I provided proof showing that I initiated the return within the required timeframe, and they eventually approved the return and offered me the option of a refund, which I selected. I followed all instructions provided and shipped the dress back promptly. After waiting quite some time without any update or refund, I checked the USPS tracking information and discovered that delivery had been attempted on May 11, 2026 at 1:30 PM, but the package could not be delivered because the business location was closed. I was never informed of limited operating hours or given any delivery instructions that may have prevented this issue. Since then, I have had to spend additional time trying to track down the package and resolve the matter myself, while receiving little to no assistance from the company. Overall, this experience has been frustrating due to poor communication, inconsistent handling of the return process, and lack of support after the return shipment encountered delivery issues.