Scam warning! Brand new laptop faulty, paid to return it, and CHUWI made it disappear!
My brand new CoreBook Air arrived with a defective touchpad — random right-click events out of the box. CHUWI accepted it for warranty repair and gave me their German return address. I paid the shipping myself, and the courier confirmed delivery. The laptop then vanished. For weeks CHUWI told me their warehouse was "searching" for it. I sent the signed proof of delivery. Their final answer was that nobody there signed for it and that I should chase the courier myself. Since I asked in writing for either a replacement or a full refund, there has been complete silence. The result: CHUWI has my money and my laptop, and takes responsibility for neither. That is not just terrible customer service — it looks like an attempt to defraud a customer! Definitely not worth buying poor quality laptops from dodgy companies like CHUWI.