Sloppy Customer Service
Same as the other reviews below mine. Bought a seat on 6/30, was informed it would be shipped by 11/16. Haven’t heard from Shop4Seats by that deadline so I called, and that’s when I realized this company doesn’t care about customer service. After several failed attempts reaching their phone number, zero emails answered, I got to talk to Amanda and to Lynn, and none were able to definitely answer when my purchased item would be shipped. I got a few new deadlines (11/30, 12/3… I’m writing this on12/6) that came and went. I got a verbal confirmation from Amanda that my seat would be shipping by last week’s Friday and lo an behold, it’s Monday afternoon, I already called twice and got the little easy listening hold music for 20 minutes, and I have no tracking number, no confirmation, nothing. To this day I can’t shake off the feeling that there simply is no seat. I’m getting ready to contact my credit card carrier and start the refund process unilaterally. Update, same day: after close to one hour on hold I got to speak with Amanda who dismissed my concerns for a more proactive communication. I asked why isn’t anyone answering my emails, or keeping me updated regarding the so many exceptions, and it didn’t seem to communicate any real importance. I could tell I was being put on speakerphone; she went on to say “your voice sounds distant.” I called her out on this infamous tactic. I was told the item has not shipped and that in 24-48 hours I’ll be getting a call from the production manager… that’s remarkably disappointing.