BAD EXPERIENCE WITH SAMSUNG…
BAD EXPERIENCE WITH SAMSUNG REPRESENTATIVE.. I will never buy any device from this incompetent company again. I just chatted with a Samsung representative named " Sathvik Rao ". Regardless, I needed to know if my device was network-locked or unlocked, as I had purchased it from an online store; the seller claimed it was unlocked, but I wanted to verify this before opening the packaging. I contacted Samsung, expecting assistance since the device is a Samsung product—not one from another phone manufacturer. The incompetent representative asked for the order number and model of the device I bought *from Samsung*, even though I had already told the representative I purchased it from an online store. I’m not even sure if the representative was fluent in English, as he/she failed to answer my question. This is a real problem; many companies hire people who lack English proficiency. Ultimately, I received no help from this incompetent employee, who claimed that because I bought the device outside of Samsung site, they couldn't assist me! This is sheer stupidity whether on the part of the company for having such policies, or the employee for lacking English proficiency and professional competence. A question: What if I had purchased the device from one of Samsung’s authorized partners? Would I have been required to go back to the specific branch where I bought it? Don't I have the right to contact Samsung directly? I address this question to the manager and the owner of Samsung—let them answer it.