Poor customer service
Well, I assume the bag is nice. It looks beautiful, and people seem very happy with it. I was really excited for my purchase and planned to use it to backpack through Italy. More than month after it should have arrived, I contacted customer service. They said there had been a shipping problem (I was not informed of this) and they would send it in two weeks or I could have a refund. I want the backpack, not my money back, and I'm frustrated that I didn't receive any notification that it would be arriving late, or any compensation for the additional time it is taking. All I was offered as an empty apology and a promise that it would come in two weeks. That's almost 2 months now since the date it should have arrived. Terrible customer service.