Treasures of Moscow & St. Petersburg and Kazan
Firebird Tours is one of the most professional tour operators that I have dealt with. Every aspect of my holiday was planned and executed with exquisite perfection. The logistical support ....right from drawing up my itinerary, discussing the various options available, handling of ticket bookings....documents provided for visa application.......airport pickups and drop offs.....luggage handling.......email follow-ups etc. was extremely efficient and praiseworthy. What was most remarkable was the 24/7 support provided by the entire team. Someone was always available to answer queries and even make last minute arrangements for an optional activity. The choice of hotels also was fantastic. Beautiful places located in the heart of the city that allowed for easy exploration as they were walking distance from most of the city attractions. I have travelled to several countries worldwide and without doubt I would rank my experience with Firebird Tours as one of the best. Efficient.........customer oriented.........reliable...........and sincerely passionate about what they do are just some of the superlatives that I would use to describe them.