Incompetent and unwilling…
Most incompetent, badly organized and unwilling 'support' team that I ever encountered in over 20 years. I will spare anyone the details. These guys suffer from amnesia with the employee processing the case changing every 5 minutes without any recollection of what went before, and it takes them 3 days to respond to the most simple questions. There is an utter unwillingness to seriously help, however they do follow just about everything in the book called 'how to mislead and fool my customers'. Don't waste your time in dealing with these guys; getting a man to land on Mars is much, much easier...