Excellent product and service - highly recommended
Product came in a simple package: every part was well wrapped to avoid damaging, everything needed to assemble it was inside (it also contained a pretty solid allen wrench, which came in handy), and the assemble sheet was very clear. There were also a couple of spare parts, which might be useful later on. The chair is amazing, it's incredibly comfortable and of great value considering the fair price. My back already feels better and it will benefit a great deal when sitting down for many hours a day.