Poor customer service with no response
After an easy booking and adequate accommodations for my trip to TRS coral in Cancun, Mexico, the check in for my room was a terrible experience. After receiving confirmation that we were in a swim up room from the hotel and sky auction, the front desk refused to give us that type of room and put us in a regular junior suite. We were told that the hotel did not have confirmation from sky auction for the upgraded room which was explicitly stated on the sky auction confirmation and won bid. The hotel tried to contact sky auction to confirm our room type with no response. I tried to contact sky auction twice with no response. The customers shouldn’t be at fault when the sky auction doesn’t commute with the hotel about your confirmed room accommodations. And your emails and calls shouldn’t be ignored either. Terrible experience.