FAKE PRODUCTS!!!!
Following on from my previous review and I can't reply to the reply from QDH so I am leaving another review. Below I feel like QDH are calling me a liar asking that they sell FAKE PRODUCTS. They are therefore calling GHD loads too as they checked the serial number on the hair straighteners and in fact confirmed them counterfeit products. No where in the email trail have you even acknowledge that I have said the product is fake until I have come public.The fact that I have been offered a 50% refund to shut me up would also show that this company is not responsible for its actions and is insulting! I am waiting for a FULL refund and I am in conversations with trading standards and citizens advice whom you should be hearing from soon. You say it's "hard to accept" that i have called you products fake. Word of advice .. don't sell FAKE PRODUCTS. FAKE PRODUCTS! FAKE PRODUCTS!! DO NOT BUY FROM THIS COMPANY!! I purchased a pair of GHD hair straighteners back in December and recently they broke. When I tried to get Them repaired at GHD they are in fact fake!!! I paid £80 for them. I have been emailing QDH for weeks and they are refusing to refund me as I am past their "refund policy time" the customer service is disgusting. Even if the straighteners had broken I am still entitled to a refund within a year but the fact that this company sell counterfeit products and will not take any responsibility for it is disgraceful. Reply from QDH 2 days ago Hello, we provide one year warranty and we are willing to repair it. Based on our return and refund policy, a customer could apply for return and refund within 14 days after receiving the item. You have used the item for more than 10 months and now stated our item is fake, which is hard to accept. We still cover the warranty, let us check the problem if you agree. Thanks