Points Taken - Concern Regarding Points Expiration Policy
Creatify delivers a solid product, and for someone entering the AI space, the platform is relatively easy to learn and use. That said, the points expiration policy is a serious issue. Allowing points to expire after 60 days—without strong, unavoidable notification—puts the burden entirely on the customer. As a business owner, I don’t have time to monitor expiration timelines just to avoid losing value I’ve already paid for. Requiring customers to either zero out their balance or forfeit points is not a customer-centric approach—it feels punitive. From a business perspective, this kind of model creates friction, reduces trust, and ultimately discourages long-term use. Customers should not feel like they are racing a clock to retain what they’ve already purchased. At a minimum, this policy should be revisited with: Mandatory and repeated expiration notifications A longer usage window Or removal of expiration for active paying users If not addressed, this becomes a deciding factor in whether the platform remains a viable long-term solution. Creatify has built something useful—but policies like this undermine the overall experience.