Finally got the fix for my board
Finally got the fix for my board, which is fine. Lack of responses to my emails on the issue is a problem (I troubleshot it myself) as well as the fact that the initial "fix" was to buy a new battery, which I did and it was not needed. The issue was the control board all along, which is frustrating given it had less than 100 hours on it. But the board is fixed and I am back riding it. So that is a good thing. The service end for these boards needs to be improved as well as the troubleshooting. The person on the other end of the emails had no clue what they were doing and it was the only option for questions / service.