Poor customer service
Have been waiting for delivery of a filter, advised by delivery company that item has been lost by email, forwarded onto to K and F who just keep telling us they are contacting them directly for this confirmation! Have asked for refund - not possible until shipper confirms item lost. Just sent another email been advised that they are now on holiday from 29th Jan until 6th Feb for Spring Festival and that NOTHING can be dealt with until after this date. Appalling customer service