Don’t trust them
I sent back the 4 dresses all in the same package, sealed properly. They are pretending they got only 3, so I supposedly kept 1 according to them. They sent me an email informing me that they charged the full price of the dress on my credit card because of this. And that is in no way refundable. Absolutely dishonest from them. I was intending to order 3 summer dresses, but they just lost a client. Edit: answering to their answer. The postal office did not give me back a receipt with the weight indicated on it. I don’t have control over that, it’s just not how they proceeded. So i can’t give you the weight of the parcel. That parcel was complete and sealed properly, so there are only 4 possible explanations: 1) Miscounted at the warehouse: please go count again, all 4 dresses were in the parcel. None of them fitted me. 2) Employee at the postal office unsealed it and stole 1 dress. 3) Employee at your warehouse misplaced or stole 1 dress. 4) This is a dishonest practice to make money. In all cases, you have my order number. I ask you to cancel the payment you charged on my card (with no heads up, by the way.. just an email stating it’s already done). We could have this conversation on the app, but i believe this needs to be done here so that people know what they are getting themselves into when they order from your company. If you see this message is still here, it means i was not reimbursed for a product I didn’t purchase. Regards