Post bereavement.
Its taking over a year, (and not yet completed either) to retrieve my UK2 email account and transfer ownership of the overall account in my bereaved partner's name, to mine. Meanwhile I've been paying for the account! There must be a better way. Why is it assumed that lay customers should/must/can understand the language and instructions of technology? Staff have tried to help but all correspondence has to be by email rather than a helpful personal phone conversation. 😡