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Britta

新加坡

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Multcloud

Does not function as advertised

Does not function as advertised. Tried to transfer 210GB of files to Dropbox from OneDrive. Purchased Multcloud to prevent having to make enough space on an external drive, download from OneDrive, and reupload to Dropbox. Setting up the task via the webportal was easy and fast (less than 5min). However, the task stalled after 50GB. Retried. Stalled after 40GB. Retried. Didn't even start. Retried. Slowed down to a few kb/s of transfer speed. Retried around a dozen times. Exchanged several emails with their support. Support was responsive, and acknowledged the problem, stating that Dropbox limits transfers via the API. However, that was all they did. They were either unwilling or unable to fix the problem. After several exchanges asking me to try different things, the final response was: Please divide up your task into smaller chunks (they did not know how small) and submit each chunk as a separate task. Unacceptable. Asked for my money back, twice, to no avail. This was a straightforward task and a small amount of data - far less than a terabyte. Had they reimbursed the subscription cost and emailed an apology (this back and forth has taken two weeks without service being delivered), no public review would have been necessary.

2019-10-20有帮助 4