Confirmed Installation — Then Silently Canceled
I scheduled a TV installation through Angi for 11:00 AM on a Wednesday. The appointment was confirmed the day before. It was confirmed again at 9:00 AM the morning of the install — just two hours before the scheduled time. At that point, there was absolutely no indication anything was wrong. We took the day off work to be home for the installation. By 12:00 PM, no one had shown up. No call. No email. No notification of any kind. When I logged into the system to check the status and contact the installer, I discovered the appointment had been rescheduled to Sunday without any notice whatsoever. This happened after they had confirmed — just 90 minutes earlier — that the installer would be there. I called the installer directly. He told me he did not cancel the appointment and had no idea why it was changed. Ironically, although he was listed for Sunday, he also said he wouldn’t even be able to come that day. When I contacted Angi customer support, all I received were generic apologies. No real explanation. No ownership. No effort to find another installer who could complete the job that same day. Just “we’re sorry.” Sorry doesn’t compensate for taking time off work and sitting around all day waiting for an appointment that was quietly canceled behind the scenes. This was completely avoidable and shows a serious breakdown in communication and coordination between Angi and its contractors. Based on this experience, I would not recommend using Angi. They need to drastically improve their communication, internal accountability, and their willingness to actually solve problems when they create them.