Very positive experience with this company! Will do business again.
I have to admit that while the number of these 1-star reviews and individuals who had bad experiences ALMOST scared me off, I decided to go for it and the experience turned out positive for me. Actually, I'll get this out of the way first, in all honesty if I could go 4.5 stars I probably would simply because the one thing that was lacking from my experience was proactive communication from the company and a tracking number for my order. HOWEVER, on the flip side of that, when I did contact them about a question, they answered, fast. My garage door opener is a slightly older model, probably about 2011 to guess...so I figured that some parts might take a little bit of time to get and I was right, but the time required wasn't unreasonable or ridiculous, and ordering the parts from NSCD, Inc. was considerably cheaper than trying to deal with Genie directly, which I did do. Genie was helpful, just more expensive and I think it was best for me to go through a re seller anyway. After I placed my order, about a week or two went by and I hadn't heard anything so I contacted North Shore Commercial Door Co., Inc. and was informed that 3 of the 4 parts I ordered (I also ordered a new back plastic panel for the unit, and a screw that went missing, and a circuit board bracket which helps hold the board steady during operation) were on back order. I wasn't too surprised to hear that those items were on back order, as I said, my garage door opener is several years older and I was just happy that it sounded like I could probably get them. The representative who responded to me (I don't recall the name now) said that they were receiving a shipment on Thursday 10/17/19 and it would be likely that my parts would be on that shipment and then he would have an ETA for me. Well, the entire package of everything I ordered showed up FedEx on my doorstep Monday 10/21/19. So, less than a week from the time I asked that question, the parts were in my hands. Yesterday I had time so I installed the circuit board - I used to work with computers so I still had an anti-static wrist band that I used to prevent static discharge to the board during installation so I used that during install - and I also installed the new plastic back panel and the circuit board bracket. There it was! It worked great out of the gate after installation, I re-programmed the new board with the door opener code following instructions I found on Google or YouTube and I'm back in business. My personal experience with this company has been all around excellent, and like I said the only thing I really could have hoped or asked for is better proactive communication from the company regarding order status, updates, and a tracking number would have been nice. They are easy to get in touch with by phone, email or chat and their response times are out of this world, so I didn't ding them too much for that. Just because I had to be proactive myself instead of the other way around, although it would be been nice. I don't recall ever getting a tracking number - just that a few days after I contacted them regarding order status and was told they were getting a shipment in, a package with everything I ordered showed up. At any rate, I have a 2-car garage and there are two of these older openers in our garage and I will re-order parts for them before going through the time and expense of installing everything new any day of the week. I will keep these two units running as long as possible, and you bet I'll order from North Shore Commercial Door Company, Inc. again!