This was my first time ordering from…
This was my first time ordering from this company, and unfortunately it hasn’t been a good experience. I placed my order over a week ago, and it still hasn’t shipped. I only found out there was a delay after I contacted customer service myself. Had I not reached out, I would have had no idea my order was being held because they were waiting on a shipment of glutathione. While customer service was polite and apologized, better communication would have made a huge difference. Customers should be notified proactively when there are significant delays, especially first-time customers who are deciding whether they can trust the company. At this point, I’m considering requesting a refund because I still don’t have a shipping confirmation. I hope the company improves its communication and order fulfillment process moving forward.