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Frau L.

德国

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barweer.com

Good Product, Acceptable Shipping Time, Very Good Costumer Service

What item I got was a good product, exactly as I hoped. They shipped it about two weeks later, which was fine for me. Only two critiques I have is that 1) the Website wasn't up to date when I ordered. After I placed my order of three items they informed me a day before shipping that two items were not available. They refunded the money very quickly though (via PayPal). 2) The receipt doesnt specifiy, how the shipping costs are accumulated - the more items the higher the shipping costs -, therefor I couldn't tell, if the refunded money includes the appropriate amount of shipping costs. As I was confused I contacted the Costumer Support Team and after double checking again the refunded money seems reasonable. All in all: good product, acceptable shipping time, very good costumer service as they answer quickly and kindly

2025-02-27