absolutely shocking experience
absolutely shocking experience! placed an order through this site and was concerned that after 9 days goods had not been despatched delivery was advertised as 4-8 days so i reached out to the seller to cancel the order as they couldnt be bothered to send the goods.i received excuses and an assurance that they would be despatched immeadiately.it took another 3 days to despatch the order and took over 3 weeks to get to me since placing the order.on receiving the order the quality of the goods was terrible and were clearly counterfeit.i contacted the seller again who again made excuses and eventually after toing and frowing accepted my argument and stated he would give me a full refund for one of the items after 5 days nothing happened so i opened a dispute with customer services which were worse than useless in resolving this matter.they sent me an email stating they had issued a refund when i checked they had issued a refund of $5.48 off an order that was around $36 i again contacted customer service which is a very difficult process and they insisted the process had to involve me contacting the seller and getting him to write a statement agreeing to issue the agreed refund.this seller was dishonest and when i approached the seller he sent a refund of $5 and then would not respond to my messages.so overall the buyer protection isn't worth a bean.order number was 319861341472 this is provided for dhgate to check out the validity of this review they apparently wrote a report of the incident which i believe was the catalyst for the seller to send the paltry refund but apart from that the customer services was worse than useless.a word of warning to people thinking of ordering from these they seem to have a lot of rogue sellers on the platform and they facilitate them without giving you the protection they advertise.i will report this to credit card company and claim a refund through them.thanks for nothing dhgate a total waste of £26.50 and i will not buy off your site again