Pick up was very delayed
We called when we got to the pick-up spot and no van for 5 minutes or so. We still waited 20 minutes for a pick-up. Should have had more than one van circulating as it was completely full when it finally got to us. Due to customs arrival issues, we were later than anticipated and had to pay more, but could not do it at the kiosk without a staff person! All this took way too long and made us even later for a medical appointment.