Be the Squeaky Wheel and You'll Get Prompt Assistance
If I could give less than one star, I would. I went in during my lunch break to receive a replacement card because my current card is set to expire and I haven't received the replacement in the mail. I did what I was supposed to do- signed in and sat down to wait for assistance. 10-15 minutes into my wait another woman comes in asking if it would be possible for her to get her card in 15 minutes because she was on her lunch break. They had this woman set and ready to receive her card in less than 5 minutes, while I was still waiting. During that time, I noticed that my name was removed from the queue. Foolishly, I believed that meant that someone would be arriving soon to assist me, but nope. The receptionist walked over to me, and asked me why I was there. I overheard this same receptionist tell the woman that came in after me that she had two people ahead of here, she also told her why we were there. So, she knew before she decided to place this woman in front of me that I was there for a debit card as well. I just told the receptionist that I had to get back to work because I only had 10 minutes left on my lunch break and that I would try my luck again another day. To add insult to injury, I got an email saying Appointment Completed, and thanking me and asking me to be on the lookout for a survey. I WAS NEVER SEEN!!! I hope they email the survey to me. I'm really looking forward to filling it out.