CHEAT MONEY! BAD CUSTOMER SERVICE! FALSE INFORMATION
Very bad experience! Booked a train ticket and was not confirmed fast and not responsive for any changes or cancellation! It simply charged you without purchasing the train ticket successfully. When request for refund, it takes months and wasting my money and time keep calling them for a refund! WILL NEVER EVER USE THEIR WEBSITE SERVICE! AVOID AT ALL! THEY WEBSITE STATED THAT YOU CAN GET CERTAIN REFUND AMOUNT IF YOU CANCELLED A CONFIRMED TICKET, but admin fees will not refunded. When i called, they said no refund will given at all. I requested to cancelled 1 day in advance and end up they said cannot! Not keeping their word and worst service ever! Another tickets was not booked successfully and they charged me! After 2 and half month, still not receiving the refund yet! They are not supposed to charged you until successfully booked/purchased the tickets for us. But they did it another way! WASTE MONEY! WASTE TIME! NOT WORTH AT ALL. NO RESPONSE AND SERVICE DAMN SLOW!