I had a less than perfect experience…
Tomtop has a great representative in California, USA. For the past couple months I have been emailing Customer service in China with little progress. I almost gave up until a man out of City of industry California changed my mind about Tomtop. The only reason I will continue to order from Tomtop is because of the great help I was given by a more than patient man named Brian Difalco. Brian had to listen to me rant about my frustrations every day (yes every day) for about two months or more. He was very helpful and understanding of my problems and worked very hard at seeing that I was treated fairly. Without Brian Difalco I would have given up on Tomtop. He explained things to me in a way that no other person has with my past experiences with overseas companies. He became very invested and determined to get the issue resolved fairly and in a timely manner. I'm thankful for Brian for I have all but threw in the towel on this matter and felt I was taken advantage of to be honest. Now I see that Tomtop is actually a very good company to order things from. I could have been more patient but now I know there is at least one person willing to go the extra mile to help a customer. Thank you Brian Difalco and Tomtop for the great customer service and my apologies for being so upset at first. The professionalism is top shelf and I couldn't be more happy. Thanks to Mr. Brian Difalco...🤝