I am extremely disappointed with my…
I am extremely disappointed with my experience. The cake was delivered far earlier than the agreed time, making it unusable for the birthday it was ordered for. As a result, the cake was never used or consumed and is still in my possession. What has made this situation worse is the company’s response afterward. Instead of acknowledging the delivery error, I received long, generic replies thanking me for feedback and referring to “collection and consumption,” which simply did not happen. The responses felt templated and avoided addressing the actual issue. I have had to repeatedly explain the same facts, wasting unnecessary time, with no clear resolution offered. A simple acknowledgment of the mistake and a practical solution would have resolved this quickly, but that has not happened. Based on this experience, I cannot recommend this company. Poor communication and failure to address a straightforward problem turned what should have been a simple birthday order into a very frustrating experience.