Terrible product and even worse customer service!
I subscribed to PDF Reader Pro AI a few days ago, and after paying for the subscription, I discovered I couldn’t access any of the AI functions without entering a licence code — which was never sent to me. Their customer service (CS) is an absolute nightmare. It took them nearly 48 hours to respond to my initial emails, and when they finally did, they clearly hadn’t even read my question properly. The responses were useless and failed to address the issue. I had to follow up multiple times, sending detailed explanations and screenshots, only to be told repeatedly that “no licence code is required” and I just needed to log in — which I had already done. The problem persisted, and instead of resolving it, they banned me from contacting support altogether! What a disgraceful company. Poor product, misleading subscription model, and shockingly bad customer care. Avoid at all costs!