Bad customer service attitude—- English call centre
Update: Yes, I know the refund already made in my account, I just want to write to reflect the customer service attitude for the English Customer Service Centre is really bad which kept on saying I was wrong and there was no such amount of discount until I prove it. It is very unreasonable that need customer to save the evidence to prove. Your staff should know all the promotion code once search. Even they could not find it the first time or not match with what customer have on hand, they should carefully check again and not just repeatly saying customer saying was wrong which made me so angry. Which is unpleasant experience. Update (my booking number: CHK-5155709) I could not enter the promotion code and called the customer service, staff told me to screen cap and send email to them after I made the reservation, then they will adjust my payment accordingly. They told me to go on proceed the ticket purchase so I go on. After that I sent the email about it. The next day, I called the customer service ( English call centre) about it, the staff keep asking me to send email, and I kept telling her that I sent already and told her about the promotion code. My promotion code should be reduce HKD222, she kept on saying there was no HKD222 discount, I was so angry, how come she did not know what the promotion is and kept telling me there was only USD20 discount (HKD 160) not HKD 222. Luckily, I also screen cap the promotion page information about the amount of the discount, I told her to read my email that I also included this information. Finally, she read my email and said they will give me back that hkd222. Even finally I got back my discount but the service attitude really bad and kept on saying I was wrong , and I need to prove it myself. It was such a wasting time communication process. Make sure you have time to talk to them if any problem existed. Really not a happy experience, make me full of anger. (my booking number: CHK-5155709)