Update
Update, money was refunded for togs and apology seems sincere. Just need to now find togs to replace in 3 weeks 😐 all in all seems like honest mix up I'll try them again in the future and post my experience with that.
Jazmen Edwards
新西兰
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Most difficult online retailer I've had…
Most difficult online retailer I've had to deal with so far. I ordered a pair of togs on the 30th of July (ordered and paid) they were set to arrive on the 5th August they did not(I got given this est date after much hassle) . After waiting VERY PATIENTLY thinking there must be delays I messaged them on the 23rd of October about 12 weeks later asking how long because my tracking details weren't working and I still had yet to receive my item. I went back and fourth going over details to be told that they did not have an address at all to send the package. That firstly doesn't make sense because how would you ship to a country if you had no details plus I don't know how this is possible because I am VERY pedantic about triple checking every details on forms as a part of my OCD and I'm sure this was a mandatory field. I was upset to find I'd been waiting WEEKS and there was an issue and I was not notified. I was told they would sort it and to wait 5 to 7 business days. I waited 8 (my patience with this package is already short) and was told they still have no update. I ordered these togs MONTHS in advance for a particular event I was going to and now I was getting stressed. I asked to be updated as soon as possible, this was 14 days ago. I messaged again today as if like a refund and for a page that typically replies instantly I have got no response. Id just like my money back or a voucher (what I paid) to buy something else to be shipped on time. I usually am pretty patient but seriously almost 4 months with no package and lack of updates to the customer, even a simple sorry its taking so long we are working on it would have sufficed. I'm not impressed at all and don't think I'll be shopping online again despite the seemingly good selection online.