Incomplete delivery?
I ordered two spider tripods in October, and they arrived in a timely way; however, I didn't examine the contents carefully until after the holidays to notice that clamps were missing. Early this month (March) I followed up with an email requesting clamps and with instructions to charge my same credit card for them because I couldn't assert or prove that they were not in the original delivery. I received no response, so I've just placed a separate order for clamps. Henceforth, I'll inspect packages timelier and more carefully.