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Tangela Campbell

美国

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Babyonlinedress

Very poor customer service

Very poor customer service. The phone number listed just rings and rings. I received a random text message stating since the discount wasn’t applied I’d get a freebie never happen received my four dresses the zipper was broken on one. I sent an email immediately explaining the zipper was broken. The response from customer service basically accused me of breaking the zipper. I asked for a refund was told no finally after multiple emails back and forth and threatening to go through PayPal directly for a refund I was sent this random address to return the dress, but it stated after inspection of the dress we’ll decide if money will be refunded. I decided to just cut my losses it wasn’t worth it to spend more money to ship it back. So beware this company is very rude and unprofessional. Not once between all the emails did the rep apologize. Basically I was told to bad so sad. The only suggestion was put butter on the zipper so it won’t stick. Don’t be fooled by the pictures and prices pay a little more for a more reputable company who will stand behind their merchandise.

2019-11-25有帮助 1