Items not delivered till date
Hi Management of SmartBuyGlasses, I wouldn't resort to post it here unless it is taking too much of over committing and under deliver, of my order. This is really disappointing. Let me know if you'd need my Order ID. I have placed my order on the 03 Nov 2019 and till today, I have yet to receive my item. I am very upset with this order with SmartBuyGlasses, as this is the experience I and other consumers are getting. 1. Since I've placed my order, there's no updates on the processing status until I have to email to your team (2 weeks later) to check on the status, and getting to understand that I was being informed by your staff that the system did not capture my prescription (which I have also uploaded it to your website under my account), thus I have to be troubled to resend the prescription. And I've been told to wait for another 3-5 days to be delivered. (But it did not) 2. Since then, I have been informed by your staff to wait for "the never ending" 24-48 hours for updates, and its keeps going on and on until today. Worst, the last email update from your team was on 02 Dec 2019 and there is no email response despite my email follow up for 2 times. This is really reflecting bad in your business in terms of the customer service and over committing which under deliver of your products to consumers. Please let me know once and for all, for my orders and deliver my items to me. I am not sure what kind of compensation you will offer for us due to this lapse services your team is handling. Please refer to my email correspondences if you'd need to investigate. I look forward to your response. Thank you.