the game is dying (worse customer service experience)…
I played the game for 900+ days and invested a lot of real money but I am very disappointed and in my opinion, the game is dying, the experience gets worse and the customer service is never helpful. 1. The game is always lagging, frequent disconnections and reconnections which cause lots of issues during the war event or when buying expensive stuff in store - I reported many times that when screen is frozen it comes back with random clicks and purchasing unwanted items but customer service never offered a solution for this bad experience, instead, they told is the player mistake to hundred thousands of players. 2. After upgrading the shelter to level 25, we have plenty of useless items in our bag (+unwanted heroes and fragments, buffs, + energy cores from S tier heroes) and we want the option to trade-in in the region or to exchange in store for stuff we need 3. Everything is expensiveness, too many events weekly where you just need to spend money to win, this is not fun - we are no longer enjoying the game, and log-in just for obligation to keep competing but this will end very soon. 4. The matching in events strategy is unclear, unfair and unbalanced. In all AR/IR/GW and TC/Monopoly/Wasteland/etc. 5. You need to put limitations on strong players who are invading servers to kill new alliances for taking the region President and Marshal buffs. 6. Too many events and new stuff weekly - you need to focus on giving us quality and maintain the balance in the game + improve your customer service, people just can't read our reports since in 24 hours the reply we get is awful, never a solution with goodwill rewards is offered but always is an answer like "no abnormalities were found or player's mistake be careful" this is too bad. 7. IGG never listens to our community, reports and complaints, we don't see any improvements sol, the game experience is very much frustrating. 9. The way how the heroes are displayed is bad, we need to see only the ones we actively use and see the linked/most used assistant also, to be able to quickly exchange armaments/beasts/etc. or leader/assistant in the deployed squad. 10. The algorithms in events like roulette is a scam, the probability doesn't work as it should, there is nothing about luck, you have hidden (codes) to spend more and to achieve the top reward only after getting all other medium rewards. 11. We don't feel that we get the product and service we wanted for the money we pay, in this case, we will request all money we spent to be refunded as we refuse to use such a bad product and attitude from IGG - we have evidence to go to the court and demonstrate that this game is a scam.