I would not hesitate to do business with them again. BUT
Let me start by saying there would be a 5 star review if the torque converter was shipped with or even ordered at the time they shipped the transmission. Until they get this figured out expect to purchase your own. with that being said they did refund me for purchasing my own torque converter and they did it in a timely manner. I ordered the transmission for my 95 Chevy Astro van on Nov 11 2019 and it was shipped to my door by Nov 21 2019, I had called and talked to Kevin and explained that this van was purpose built for car audio and asked if there were any upgrades available. He said he could install a towing shift kit and would do so without an extra fee, thumbs up to Kevin cause it will help greatly. But there was no torque converter in the shipment. After placing another phone call with a lady I did not catch her name, It was then explained that they are shipped from a different warehouse and that is understandable, but it had not even been ordered. So there I was 3 days before I planned on having it installed and no torque converter to install it with(never use your old one). But the lady reassured me that if I bought my own I would be reimbursed the total cost and at that time I had also noticed on there other website got all parts the transmission i ordered was $100 less then the atransmission website and inquired about a price match. after a brief 10 min hold they agreed to the price match. After I purchased the torque convert and sent them a copy of the receipt I was fully refunded the cost of the part plus the price match a total of $242.93 on Dec 4 2019. The transmission has been installed and shifts smooth and so far runs great. I also added a transmission cooler in line with the radiator cooler to aid in cooling the trans on long hauls . I plan in having my first long drive this sun Dec 8th 2019. Wish me luck... I would not hesitate to do business with them again they were in communication with me the whole process and never once left me hanging. They just need to add in the description hoe the torque converter ordering works so people know in advance.