RUN!!!!! I would give less than 1 star if I…
I would give less than 1 star if I could. This place is a joke. Do not be fooled by their 5 year warranty. It is absolutely BS. I purchased a transmission in February. It went out in October. Spoke with Kevin he said he would get me a Replacement transmission out. Done right? Not even close!!! I was told 6 different ship dates called every day I was told it was going to ship. Every time I called I got a different reason for why it didnt ship. Sometime Id call and get hung up on. Some days I would be put on hold and no one would come back. Then I call Kevin back and throw a fit. He then says it wasnt his problem. The customer service people were lieing to me and he had nothing to do with it. He says hes just an engineer and he cant control what they say or when they ship. Fast forward to a month later I finally get my transmission and pay 750.00 a second time to have it installed. Guess what .. its junk! Second gear is gone. Now im back to square one. They now want to send a servo and have me replace it on my dime. I am having a Chevrolet dealership do the work and they can attest to this rediculous behavior. It is going on two months and my transmission is still not fixed. The part was supposed to been recieved last Friday and now its almost friday again and no part. Please!! Consider yourself warned this place will be your worst mistake you ever make dealing with these people. I swear to you even if you have to pay double it would be worth it. Their 5 year warranty is a bait to get you to buy. Trust me it is not worth the paper it’s written on. Every single one of them are liars!!! Reply to the BS reply- they have a 5 year no fault warranty. My complaint is my transmission went out October 13- it took till 11-14 to get one shipped while they LIED!!! Every other day because Thats when they said it would ship. Every time i call its a different excuse. Keep in mind I paid 750 to have it installed. Got the new one after the biggest hassle ever.. it was junk 2nd gear was gone. They wanted me to install a part to try to fix it... thats 165.00- so thats twice at 750 plus 165.. now IF they ship another one it gonna cost me another 750. So with total cost im in 3200 in their rebuilt transmission!!! My damn complaint is your lousy customer service. And lieing about when my replacement was being shipped. And when i recieved the junk one you sent I told you to come get both of them and fix one and send it back!! I know Kevin wrote this, you are the biggest Liar of them all! I talked to you the day my part didnt work and you said no problem, ill call you by the end of the day with a ship date . Like always NO CALL!!!! I was not surprised! Anybody want to verify my story call Rusty at Mike Alsop Chevrolet 765-280-4237. They installed them. They can attest to this s**t show. Its absolutely rediculous. There is nothing wrong with my truck besides the junk transmission in it!! My transmission was installed in February ! So it lasted 8 monthy. This response from them should be proof enough. As stated talked to them 10/7 its now 12/14 my truck is still in the shop waiting on a transmission!