Defective product after 2 days
Defective product after 2 days – poor support and refund issues I purchased an AOVOPRO ES80 electric scooter (36V 10.5Ah battery) and after just two days of use, it became completely non-functional. Here are the issues I experienced: Battery lock – Reading error (SOC = 0%) The app displays Battery 0% – Voltage 40.9V, indicating that the BMS is locked or out of sync. Abnormal charging current The charger only provides 0.2A – 7W, which means the battery is not charging properly. Firmware not detected All apps (iOS and Android) show a blank firmware screen, suggesting the controller is not communicating or is in safe/error mode. Unstable advanced settings The acceleration and brake sliders flicker or don’t respond, confirming a firmware or internal software communication issue. I contacted customer support and was offered a battery replacement, which I agreed to. However, they later informed me that they can’t ship the battery to my address. When I then requested a refund, they responded that I must cover the return shipping costs — even though the product was defective after only 48 hours of use. Poor customer service, unreliable product, and no real consumer protection. Very disappointing experience. Not recommended.