I ordered climbing stairs for my dog
I ordered climbing stairs for my dog. I never received it. 18 months later I got an email to say it's on its way. I replied saying my dog has passed away and I no longer need it. The reply was: Funnyfuzzy Customer Service (funnyfuzzy) Jul 4, 2026, 17:09 GMT+8 Dear Jenny, We hope this email finds you well. We understand your urgency in wanting to cancel your order. Once orders are shipped, our system limitations prevent us from making changes. In this case, we sincerely hope you can wait for your package to be delivered safely; our product will not disappoint you. Of course, if you still don't need the product after receiving it, please contact us promptly, and we will provide you with the best solution. If you have any questions or need further assistance, please don't hesitate to reach out to us. We're here to support you every step of the way. Thank you for your understanding and cooperation.