Awful - full contents of correspondence enclosed.
Awful. Item never arrived. I requested a refund repeatedly. It's now been almost 2 months since I placed my order and they are refusing to refund me. This is a copy of my email chain with them (it has to be seen to be believed! The tracking number no longer works for the package.): sorry, when we confirm the package is reject and return we will refund your money. regards. ------------------ Original ------------------ From: >; Date: Tue, Apr 7, 2020 02:32 PM To: "'Bella'" Subject: RE: RE: RE: RE: RE: Order Confirmation No: 202027231 Ok, I reject to receive the package. Now give me the refund you owe me. From: Bella Sent: 07 April 2020 07:31 To: Subject: Re:RE: RE: RE: RE: Order Confirmation No: 202027231 hello, if you don't need the backdrop, please reject to receive the package, we will refund your money. regards. ------------------ Original ------------------ From: Date: Tue, Apr 7, 2020 01:48 PM To: "'Bella'" Subject: RE: RE: RE: RE: Order Confirmation No: 202027231 I’m sorry but you have a legal obligation to refund me: The order was placed on 13 February and the product hasn’t arrived. You have failed to complete your contract to me. If you fail to give me a refund, I will review your company on every possible website and blog I can. From: Bella Sent: 07 April 2020 03:06 To: Subject: Re:RE: RE: RE: Order Confirmation No: 202027231 sorry, we cannot refund for this order now, the package is in transit to you. regards. ------------------ Original ------------------ From: Date: Mon, Apr 6, 2020 02:49 PM To: "'Bella'" Subject: RE: RE: RE: Order Confirmation No: 202027231 I WOULD LIKE A REFUND FOR THIS ASAP. IT HASN’T ARRIVED AND I HAVE REQUESTED A REFUND REPEATEDLY. IT HAS BEEN MONTHS. From: Bella Sent: 21 March 2020 02:21 To: Subject: Re:RE: RE: Order Confirmation No: 202027231 hello, we sent out this order. the tracking number is LX043961164CN, you could check the tracking information on this website: ------------------ Original ------------------ From: Date: Fri, Mar 20, 2020 04:25 PM To: "'Bella'" Subject: RE: RE: Order Confirmation No: 202027231 Hi Bella This has still not been received and the order was placed on 13 February. Please refund me asap. Regards. From: Bella Sent: 06 March 2020 06:42 To: Subject: Re:RE: Order Confirmation No: 202027231 sorry, we sent out the package, the tracking number is LX043961164CN, you could check the tracking information on this website: the package will arrive in a week, could you keep it when you receive it please regards. ------------------ Original ------------------ From: Date: Thu, Mar 5, 2020 08:12 PM To: Subject: RE: Order Confirmation No: 202027231 Hi Bella The refund hasn’t arrived - can you confirm when I will receive this please? Amelia From: Sent: 27 February 2020 07:54 To: Bella Subject: Re: Order Confirmation No: 202027231 Great- thanks Bella. On 27 Feb 2020, at 03:32, Bella wrote: hello, we are sincerely apologize for you. because the whole nation is suffering epidemic situation at present. we have to delay our production for several days.we are afraid we will send out delay. could you kindly wait for more days please. thank you. ------------------ Original ------------------ From: Date: Mon, Feb 24, 2020 09:14 PM To: Subject: Fwd: Order Confirmation No: 202027231 Hi I’ve not received my order yet. Please can you advice when it will arrive? Thanks Amelia