I love the bag i purchased but I was…
I love the bag i purchased but I was terribly unhappy with the customer service provided to me. It's took Amerii 2 weeks to provide proper documentation for which the issue was a free tassel for which I had to make 35 calls to DHL, send 20 mails to DHL & Amerii combined. I asked for a call to sort out the issue numerous times but was refused. I have had to pay 23$ in customs mainly for warehouse and documentation delay charges because Amerii REFUSED TO COMPLY and mailed me back offering me NO SOLUTION every time they replied. They may have great products, but is it worth the pain to go through all of that for a bag? Do they really care about their customers? My answer to the way my issue was dealt with is, NOT REALLY!!!